I created a new account with citibank. Their internet banking sucks. The account creation procedure is ridiculous, the login procedure is ridiculous, and when I finally get past all that, I am told that my combination of windows 7 and firefox is unsupported. What crud.
So any money I transfer into that account will be inaccessible except by phone banking. Yeah, I think I’ll stick with the other banks, thanks.
The icing on the cake? I tried to tell them so on their “feedback form”. After I was done typing, I was told that my feedback could not be submitted for security reasons because it contained unusual characters. Apparently:
Your Complaint / Compliment must be written using alpha numeric characters and not include symbols such as ! @ # $%^&*~
Funny. I would assume that most people complaining to a bank are likely to use a percent sign (%) or a dollar sign ($) or a damn exclamation mark! They must be congratulating themselves on the remarkably few complaints they get submitted. “Look, we’re doing great!”